Privacy Policy
This Privacy Policy explains how Dona Dolce Patisserie ("we", "us", "our") collects, uses, discloses, and protects personal information when you use our site and services ("this service"). By accessing or using this service, you acknowledge that you accept the practices described in this policy.
Contact Information
Business name: Dona Dolce Patisserie
Address: 53 Hazem Al Themaid St, Umm Salal Muhammed, Umm Salal Municipality, Qatar
Email: orders@donadolce.cyou
Information We Collect
We collect information you provide directly and information collected automatically when you use the service.
- Account and Order Information: name, contact details, delivery address, order history, payment confirmation details (we do not store full payment card numbers).
- Communications: messages you send to us and responses from customer support.
- Device and Usage Data: IP address, browser type, operating system, pages visited, and analytics data to help improve the service.
- Cookies and Similar Technologies: see the Cookies section below.
How We Use Information
- To provide, operate, and maintain this service and process orders.
- To communicate with you about orders, updates, promotions, and support.
- To personalize and improve the service, perform analytics, and detect fraud or abuse.
- To comply with legal obligations and enforce our terms.
Cookies and Tracking
We and our third-party service providers use cookies, web beacons, and similar technologies to collect usage information and improve the experience on our site. Cookies may be essential (for cart and login), performance-related (analytics), or for marketing (ad personalization).
Most browsers allow you to control cookies through settings. Disabling cookies may affect functionality of this service.
Data Sharing and Disclosure
We do not sell personal data. We may share personal information with:
- Service providers who perform services on our behalf (payment processors, delivery partners, hosting and analytics providers).
- Legal authorities when required by law, to respond to legal process, to protect rights, property, or safety, or to investigate fraud.
- Affiliated entities in the course of business operations or during a merger, acquisition, or sale of assets (with notice where required by law).
Data Retention
We retain personal information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and purpose of processing.
Your Rights and Choices
Subject to applicable law, you may have rights to access, correct, update, or delete personal information we hold about you, or to restrict or object to certain processing. You may:
- Request access to the personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of personal information, subject to our legal obligations to retain certain data.
- Opt out of marketing communications by following the unsubscribe instructions in those messages or by contacting us at orders@donadolce.cyou.
Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no security measure is perfect; we cannot guarantee the absolute security of your data.
International Transfers
Information we collect may be stored and processed in Qatar or in other countries. Where required, we use appropriate safeguards to protect personal data when transferred across borders.
Children
This service is not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn we have collected personal data of a child under the applicable age, we will take steps to delete it.
Third-Party Links and Services
Our site may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties. Review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When material changes are made, we will post a prominent notice on our site or otherwise provide notice.
Contact Us
For privacy-related questions or to exercise your rights, contact us at: orders@donadolce.cyou or by mail at 53 Hazem Al Themaid St, Umm Salal Muhammed, Umm Salal Municipality, Qatar.